Privacy Policy
LITALICO Inc.
LITALICO Partners Inc.
May 1, 2025
This Privacy Policy shall be governed, interpreted, and applied by the laws of Japan and Japanese Industrial Standards (JIS). In the event of any inconsistency or discrepancy between the Japanese version and any translated version, the Japanese version shall prevail.
LITALICO Inc. and LITALICO Partners Inc. (collectively, the "Company" or "we," "us," or "our") believe that the appropriate management of our customer's personal information and its use, as desired by the customer, are the material commitments for providing better services to our customers.
To apply all possible measures for the protection of the customer's personal information, the Company hereby declares to comply with the Personal Information Protection Policy（https://litalico.co.jp/en/privacy/）and the Privacy Policy provided below.
1. Basic Principles Concerning Appropriate Collection, Use, Provision, etc. of Personal Information
- (A) Principles for the direct acquisition of personal information
In a case where the Company will directly acquire any personal information from the customer, we will collect them by explicitly disclosing the purpose of the acquisition in advance.
- (B) Principles for the use and provision of personal information
In a case where the Company will use personal information, such information will only be used or provided (including taking any measures required therefor) within the scope of the purpose that has been clearly indicated in advance. For the individual number and specific personal information, please see "10. Handling of Individual Number and Specific Personal Information" below.
2. Method for Appropriate Handling of Personal Information
To secure the accuracy and safety of personal information, the Company will take measures such as managing access to personal information, restricting the methods to take out personal information, and preventing unauthorized access from the outside. The Company will also implement safety measures and rectification/prevention measures that are considered technically and organizationally reasonable, against any loss, damage, falsification, leakage, etc. of personal information.
3. Compliance with Laws and Regulations, etc.
For performing a business that handles personal information, the Company will handle the personal information strictly and appropriately by complying with the Act on the Protection of Personal Information, Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, and other related laws and regulations, as well as the guidelines of the relevant authorities, the Guidelines on Proper Handling of Specific Personal Information, and any other applicable rules. The Company will also take appropriate measures for safety management.
4. Strengthening of the Structure, Education, etc.
The Company will ensure that personal information is handled appropriately by thoroughly providing education and instruction to our employees.
The Company will also promptly respond to complaints and consultations regarding the handling of personal information, and review and improve, in a timely manner, the appropriate measures for our handling and safety management of personal information.
5. Purpose of Use of Personal Informatio
The Company uses personal information for the following purposes, in addition to [(a)] to use the information provided by the customer to use our services for the provision of our services, and [(b)] for any other purpose that has been separately notified by us or consented by the customer each time the customer provides personal information:
- (1) To manage the customer information, and perform other business management services;
- (2) To conduct billing work and other provision and operation of each service to the national health insurance organization, etc.;
- (3) To provide information about the products and services, etc. handled by the Company, and our affiliate and partner company to the customers, and to provide those products and services to the customers or make a decision for such provision;
- (4) To conduct various analysis works for the enhancement of the values added for the customers, such as data analysis and data processing;
- (5) To conduct research for the enhancement of the quality of our support, service development, and any other business that is beneficial for the enhancement of additional value;
- (6) To respond to inquiries by the customers; and
- (7) To provide the service applied by the customers.
* Affiliate refers to the same companies as specified in the scope of joint users stated in Article 11 (c).
When altering the purpose of use stated above, the Company will not alter it beyond the extent that can be appreciably linked to what it was before the alteration. If the purpose of use will be altered, we will notify the altered purpose of use to the identifiable person, in writing in principle, or by posting it on our website, etc.
6. Entrustment of Handling of Personal Data
The Company may externally entrust the handling of personal information, to the extent necessary for achieving the purpose of use. When the Company entrusts the handling of personal data to the outside, we will conduct necessary and adequate supervision over the person we entrust, such as by determining the standards for the appointment of the person we entrust, and confirming the information management system of such person before entrusting.
7. Safety Management Measures for Personal Data
The Company will take sufficient security measures, including the establishment of handling rules concerning safety management and the establishment of a practice system, for managing the safety of personal data handled by the Company (for the individual number and specific personal information, please see "10. Handling of Individual Number and Specific Personal Information" below), preventing its leaking, loss or damage. If any problem occurs, we will promptly take appropriate rectification measures.
8. Provision of Personal Data to Third Parties
The Company will not provide personal data (for the individual number and specific personal information, please see "10. Handling of Individual Number and Specific Personal Information" below) to a third party without obtaining the identifiable person's consent in advance, except cases set forth below:
- (1) Cases based on laws and regulations;
- (2) Cases in which there is a need to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the identifiable person;
- (3) Cases in which there is a special need to improve public wellbeing or promote healthy child development, and it is difficult to obtain the consent of the identifiable person;
- (4) Cases in which there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to interfere with the performance of those functions; and
- (5) Cases in which personal data is provided by indicating the purpose of the provision and the person to be provided to, and by obtaining consent of the identifiable person.
When the personal data is provided to a third party, or when the Company receives the personal data from a third party, we will confirm the background of the provision and acquisition, etc., and record and store the matters required by laws and regulations, such as the names of the providing person and provided person.
9. Handling of Sensitive Personal Information
In principle, the Company will not acquire any sensitive personal information (personal information as to an identifiable persons race, creed, social status, medical history, criminal record, the fact of having suffered damage by a crime, or other identifiers as those of requiring special care for handling so as not to cause unjust discrimination, prejudice or other disadvantages to that person), except cases set forth below:
- (1) Cases based on laws and regulations;
- (2) Cases in which consent has been obtained at the commencement of the service provision, and the sensitive personal information is provided as required in the process of service provision;
- (3) Cases in which there is a need to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the identifiable person;
- (4) Cases in which there is a special need to improve public wellbeing or promote healthy child development, and it is difficult to obtain the consent of the identifiable person;
- (5) Cases in which there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to interfere with the performance of those functions; and
- (6) Cases in which the sensitive personal information is acquired by indicating the purpose of the use, and by obtaining consent of the identifiable person.
10. Handling of Individual Number and Specific Personal Information (related to the so-called "My Number," etc.)
The Company will not acquire or use the individual number and specific personal information for purposes other than those stipulated definitively in the laws and regulations. Furthermore, the Company will not provide the individual number or specific personal information to a third party unless it is definitively indicated under the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures.
11. Joint Use
The Company may jointly use the personal data acquired and managed by us, within the scope of the purpose for use we indicated and according to the following details.
- (A) Purpose of Joint Use
The Company will jointly use the personal data within the scope of the purpose of use we indicated when we initially acquired personal information, and for the following purposes of joint use:
- (1) To establish and operate a client management platform that is common to the joint users (referring to a person who is included in the "Scope of Joint Users" stated below), and to perform other operation management services;
- (2) To conduct data collaboration between services provided by the Company and the company within the scope of joint use, and provide and operate those services;
- (3) To provide information about the products and services, etc. handled by the Company and the partner company to the customers, and to provide those products and services to the customers or make a decision for such provision;
- (4) To conduct various analysis works for the enhancement of the values added for the customers, such as data analysis and data processing;
- (5) To conduct research for the enhancement of the quality of our support, service development, and any other business that is beneficial for the enhancement of additional value; and
- (6) To respond to inquiries by the customers.
- (B) Details of Personal Information to be Used Jointly
Among each of the following data acquired by the Company, the information necessary for the achievement of the purpose of use stated above are as follows (except individual numbers and specific personal information):
- (1) Contents provided by the customer by application forms and various inquiries;
- (2) Information acquired during an inquiry, provision of services, or other course of transaction; Name, address, telephone number, email address, gender, date of birth, history of the use of service, billing history, contents of consultation and response from our Company, record of support and instruction, etc. given during the use of the service (including medical history, outpatient history, history of hospital visits, etc. that became clear by entry in forms, at the commencement of the use of the service, and during the use of the service), other information necessary for the provision, operation and management of the facility services, pseudonymized data, access log, etc.
- (C) Scope of Joint Users
The scope of joint use will be limited to the consolidated target company disclosed on the website (https://litalico.co.jp) and the securities report of LITALICO Inc., and the affiliate of LITALICO Inc., defined under the corporate accounting standards, etc. See LITALICO Group Companies
- (D) Person Responsible for the Joint Use
LITALICO Inc. (Atsumi Hasegawa, Representative Director) Contact: 1-1, Kamimeguro 2-chome, Meguro-ku, Tokyo E-mail: privacy@litalico.co.jp
12. Procedures to Respond to Requests for Notice of Purpose of Use, Disclosure, Correction, Addition, Deletion, Cessation of Use, Erasure, and Cessation of Provision of the Personal Data Held by the Company, and Request for Disclosure of Records of Third-Party Provision (collectively, a "request for disclosure or other handling")
LITALICO Inc. (Atsumi Hasegawa, Representative Director)
Contact: 1-1, Kamimeguro 2-chome, Meguro-ku, Tokyo
E-mail: privacy@litalico.co.jp
Reception hours: 10:00 to 17:00 on weekdays
Please be sure to confirm the fees and other detailed terms and conditions stated in the following URL:
https://litalico.co.jp/en/privacy/
13. Inquiries Regarding Suspension of Subscription
If you do not wish to receive e-mails, direct mails, etc. from us about the new products and services, please contact the contact address stated in Article 12.
14.Use of the Browsing History, Activity Log, Etc.
In order to improve the convenience of your use of the Company's website (the "Website") or smartphone applications, etc. (the "Application"; the Website and the Application will be collectively referred to as the "Website, Etc.") operated by us, the Company may utilize the Cookie (*1), advertising ID (*2), access log (*3), and other activity logs, to improve service quality and deliver personalized advertisements to the customers. The Company will use these information to deliver advertisements, etc., by linking it with the customer's personal data.
- (*1) About Cookie
Cookie is a function that saves, as a file on the customer's computer, the browsing log and entries made by them when they use a website. This allows the website operator to identify the customer the next time they access the same website by using the Cookie information, and customize the displayed contents for each customer.
The customer may limit or allow the use of Cookie by changing their browser settings. The setting method varies depending on your browser, so please confirm by checking your browser's "Help" menu. Please note that some of the items on the Website may not be available if you do not allow the use of Cookie.
The Website may show advertisements that are delivered by a third party. With this, the third party may acquire and use the Cookie information of the customer who visited the Website.
The Cookie information acquired by the third party will be handled following the third party's privacy policy.
The customer may visit the opt-out page, etc. on the third party's website, and cease the third party's use of the Cookie information to deliver advertisements. Please note that if you do not allow the use of Cookie, you may be restricted to use certain Internet services, such as being unable to receive services that require authentication.
- (*2) About advertising ID
An advertising ID is a character string added in smartphone and tablet applications, for differentiation to display an advertisement that matches the customer's curiosity and interest (behavioral targeting advertising). Advertising ID identifies the device and enables the record of matters such as the customer activity in the application and the type of advertisement viewed by the customer.
Advertising ID is called IDFA in iOS and AdID in Android, and the customer may reset (re-number) or cease the transmission of them by itself.
- (*3) About access log
An access log is a situation of access to a webpage or an application. This includes, for example, IP address, browser, information about the viewed device, URL of the webpage, visited time, referrer (information of the webpage that a person was on right before they were sent to another page using a link), device's advertising ID, OS version, and screen name of the application.
- Acquisition of access log and delivery of advertisement by a third party
The Company uses services provided by a third party to analyze the usage situation of the Website and deliver advertisements within the website operated by a third party. For these uses of services, each service provider collects the access log of our Website by using Cookie, etc. Please refer to the following URLs for each service provider's policy for handling information acquired via Cookie, etc. (privacy statements), and the method for invalidating the use of Cookie, etc. (opt-out).
15. Voluntariness of Your Provision of Personal Information and the Result of Your Choice to Not Provide Personal Information
Your provision of personal information is voluntary. However, please be informed that if you choose not to provide your personal information to us, we may not be able to provide our services, depending on the details.